1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Duplicate or accidental payments.
• Technical errors leading to a failed or incomplete service delivery.
• Unsuccessful account activation or payment confirmation issues verified by our team.

2. Non-Refundable Situations

Refunds will not be granted for:

• Completed services, projects, or digital content already accessed.
• Subscription cancellations made after a billing cycle has started.

3. How to Request a Refund

To request a refund, please contact our support team at support@docuee.com within 7 days of your transaction. Include the transaction reference, payment date, and a brief explanation of the issue.

4. Refund Processing

Once your refund request is received and verified, it will be processed within 5–10 business days. Refunds will be made using the same payment method used for the original transaction.

5. Contact Us

For any questions about this Refund Policy, please contact us at support@docuee.com or visit our Contact Us page.