Legal
Refund Policy
At Bencept Technologies LTD, we strive to ensure all users enjoy a smooth and satisfactory experience. This policy outlines how refund requests are handled.
Last updated: 20 June 2026
Section 1
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Duplicate or accidental payments.
- Technical errors leading to a failed or incomplete service delivery.
- Unsuccessful account activation or payment confirmation issues verified by our team.
Section 2
Non-Refundable Situations
Refunds will not be granted for:
- Completed services, projects, or digital content already accessed.
- Subscription cancellations made after a billing cycle has started.
Section 3
How to Request a Refund
To request a refund, please contact our support team within 7 days of your transaction.
Include in your message
- Transaction reference number
- Date of payment
- Brief explanation of the issue
Section 4
Refund Processing
Once your refund request is received and verified, it will be processed within 5–7 business days.
Refunds are returned via the same payment method used for the original transaction.
Section 5
Contact Us
For any questions about this Refund Policy, reach out directly:
We appreciate your understanding and look forward to supporting your journey with Docuee.